Keith McFarland April 2, 2016 Delivering Two Kinds of Quality Keith McFarland April 2, 2016 The Japanese have two words for quality, each with a different meaning. Smart companies pay attention to both.
Keith McFarland February 7, 2016 In Small Biz, There's No Small Stuff Keith McFarland February 7, 2016 When it comes to customer service, take a tip from a good police chief: The small things can be just as important as the high-profile ones.
